Return Policy and Return Form

Our Return Policy you can also find in our Terms and conditions: http://www.sonofnils.com/shipping-payment/terms-and-conditions/

§ 3 Right to Cancellation and Return of Merchandise

3.1. Cancellation Terms

Right to Cancellation
You may cancel your contract in writing (e.g. letter, fax, e-mail) without stating a reason within 14 days or by returning the merchandise before expiry of the revocation period. The revocation period begins after receipt of this notification in writing, but not before the goods have been received by the recipient (in the case of recurrent deliveries of similar goods, then not before receipt of the first partial delivery) and also not before fulfilling our information requirements under Section 246 § 2 in connection with § 1 paragraph 1 and 2 BGB (German Civil Code) as well as our obligations under § 312g paragraph 1 sentence 1 BGB in connection with Section 246 § 3 BGB. Sending notification of cancellation or returning the merchandise within the revocation period is adequate. The notice of cancellation or the return of merchandise must be sent to:

son of nils
Naunynstrasse 54a
10999 Berlin
Germany

Effects of Revocation

In the event of a valid cancellation, each party shall surrender any received goods and services and any eventual profit derived therefrom (e.g. interest). If the received goods and services cannot be returned in their entirety or at all, or can only be returned in a deteriorated state, then the customer will be liable to pay compensation to us accordingly. Compensation is due only if the returned goods and services display usage or deterioration that is beyond what is considered normal when inspecting and handling the goods.
“Testing quality and functionality” refers to inspecting and evaluating the respective goods as you normally would have been able to in an ordinary retail store.
In cases of revocations and returns, the risks of shipping transportable goods are borne by us. The consumer will bear the normal cost of returning the goods if the price of the goods to be returned does not exceed an amount of 40 euros or if, where the price of the goods is higher, the consumer has at the date of revocation not yet given consideration or provided a contractual partial payment.
Otherwise, returns will be at no charge to you. Non-shippable items will be picked-up at your address. Reimbursement requests by the customer must be made within 30 days. The revocation period for you begins when you have sent notice of cancellation or have returned the goods, and for us it begins upon their receipt.

End of Cancellation

The right of revocation or cancellation does not apply to distance contracts for delivery of goods that have been custom made according to the customer´s specifications or have been clearly tailored after their personal needs or, due to the nature of the products, are not suitable for return because of quick spoilage or their expiration date has passed.

3.2 Personalized Goods

The right of cancellation does not apply to distance contracts for delivery of goods on orders where customers specifications apply or are clearly tailored to personal specifications or, due to there nature, are not suitable for return or spoil quickly or whose expiration date would be exceeded.

Download Sample Return Form